To ensure the items get to our valued customers as fast as possible
reliably, we utilize the most prestigious service from the most reliable
Couriers such as DHL, UPS, HKPost, etc.... We ship by Global Courier
Services and all parcels are delivered in a time sensitive manner. What
you are charged on shipment is exactly the same as what the Courier
Service is charging on us.
How many days do you
expect to receive your ordered items?
hiGadgets.com strive for excellence in service. We will process
your order immediately upon receiving them. In the event that the item
you ordered is not in stock, we will inform you via email about the
Shipping time would vary depending on your region in the world and the
chosen Courier Service. Since we specialize in US and Western European
countries, these regions enjoy faster delivery. The average time:
|Shipping via DHL
|Online Tracking. 3 - 6 days to major destinations.
|Shipping via UPS
|Online Tracking. 3 - 6 days to major destinations.
|Shipping via Air Mail
|Online Tracking.Usualy 10 - 20 days to major destinations. Sometimes takes longer.
|Shipping via FedEx
|Online Tracking. 3 - 6 days to major destinations.
Custom and Import
Importing is a breeze in most countries! You may have to pay your own
country's VAT (i.e. Sales Tax) and sometimes variable Import Duty when
the items arrive, but in the vast majority of cases packets / cartons
delivered from China by courier arrive safely with no problems at all!
Read the item description carefully! We will ship you whatever you order.
Although we do assist you by manually checking all orders to screen
possible region / compatibility inconsistencies, we do not accept returns
of healthy products which were simply mis-ordered by you. If you are in
an NTSC video color region, don't order PAL products for your market.
Check if your locality has free DVB-T broadcasts before buying DVB-T
digital TV receivers. If the driver's seat is on the left, don't order
left side passenger sun visor Car DVD Monitors! Duh!
Additionally, there are some (cool) types of gadgets including for
example (but not limited to) radio signal jammers, high powered lasers,
and quasi-medical products, that are not legal (booo!) to import into
certain countries. As the buyer / importer it is entirely your
responsibility to find out in advance of placing your order whether your
ordered items are subject to import restrictions. Our shipping supplier
will ship you whatever you order, so we do not accept liability in the
case of failed delivery of goods, where they have failed to clear your
country's local Customs - either in cases where the goods are turned
back, or in cases where the goods are seized. In addition hiGadgets.com is not responsible for informing you of possible import
restriction issues before or after purchase.
We will not be responsible for any damage that may be caused on your
computer, console, or other hardware / software during / related to
installation of any of our products. We not be liable for any damage or
personal loss due to incorrect installation of our products.
If there is a possible delay due to the warehouse being out of stock,
we'll contact you by email to discuss sending out your order in separate
shipments, changing products, or other options. Larger orders that exceed
our stock may take up to 1 week longer to send out, as we have to order
from the factory. In such cases we will contact you about any delay.
If you are at all unsure about importing goods from China, we can assure
you that our supplier uses the highest measures of quality to ensure your
goods are safe. Your payment is through a safe channel, your delivery is
guaranteed, the products are quality assured, and you can begin by
ordering only 1 piece as a sample!
Once your order is shipped we provide tracking details to our individual
customers. Customers could track their shipments from a link that will be
provided depending on the chossen carrier.
Returns, Refunds and Cancelations FAQ.
The package is lost,
broken, or stolen before it reaches you.
hiGadgets.com will re-send the goods or give a full refund. In
practice such cases are very rare, perhaps 1 in 5000 shipments, when
using courier services. Please note confirmation of such cases can take
some time, so in such an event you may be advised to place a new order at
your expense while the original shipment is investigated pending
An Air Mail package has
not arrived after a long time.
hiGadgets.com will give a full refund after the delivery
deadline has expired. These cases are rare, and if this ever occurs, we
will inform you of the delivery deadline for your package, which will be
30-60 days depending on the region.
A multi-part delivery
arrives missing some items or packets.
In such a scenario you must raise the issue immediately with the courier
or delivery company. With the correct documentary proof through the
courier company reporting process, hiGadgets.com will re-send
the goods or give a refund.
Items in the packet
arrive in a damaged condition.
In such a scenario you must raise the issue immediately with the
courier or delivery company. Provided you follow through the correct
reporting process, the goods can be handed back to the courier and hiGadgets.com will send new goods or give a refund. If you do not
immediately follow the courier's reporting procedure, and thus no adequate
documentation is available to prove the goods arrived damaged, we will
offer advice on a case-by-case basis about whether you can return the goods
to China for replacements or a refund.
A shipment is delayed,
turned back, or seized by Customs.
If the Customs issue was your responsibility, you are liable. If the
failed delivery was due to mis-handling by hiGadgets.com, you
will receive compensation when the case is resolved. Such cases are
unusual but it is important you are aware of your responsibilities in
such a case.
Can customers cancel an
There is no need to contact hiGadgets.com to cancel orders
which have not been paid for. These orders will expire automatically
after a certain period. hiGadgets.com permits checking out of
orders using the online shopping cart as a system for customers to
generate proforma invoices for themselves and to keep records of
prospective purchases. Only orders that have actually been paid for are
activated and entered into the order checking / processing system.
In general, hiGadgets.com can accept requests for cancellation
of paid orders up to the working day on which the order enters the status
"processing". Customers can request cancellation of orders by email
(support ticket) quoting their order number.
If a customer requests cancellation of an order after the order is in
processing (i.e. goods checking and packing) in our warehouse, or after
the goods have actually been dispatched from the warehouse into the
delivery logistics system, hiGadgets.com reserves the right to
charge a restocking fee, deducted from the resultant refund or credit. In
fact in most cases we will not charge this fee, because we are nice
If you have made a payment using Paypal, and the payment is "pending",
e.g. waiting for an e-check to clear, hiGadgets.com can accept
cancellation at this stage, and the refund can be made in the form of
cancelling the receipt of the payment in Paypal before it clears. In
these cases the customer needs to provide a Paypal transaction ID.
Does hiGadgets.com deduct restocking fees on cancelled orders?
- Orders will be refunded in full without any deduction of restocking
fees in the majority of cases. In particular, where an order is cancelled
or refused during the initial order checking process, the full payment
will be refunded.
- In the majority of cases where a customer requests a cancellation and
refund during the time an order is in processing, prior to the dispatch
of the items from the warehouse, a full refund can be made without the
deduction of any restocking fees or other fees.
- If an apparently bona fide order has been placed, and has entered
processing in our warehouse, hiGadgets.com's supplier does
reserve the right to charge a restocking fee up to 20% of the value of
the goods, at our discretion. The most likely instance where this is
applicable is where the customer requests a cancellation of the order for
reasons beyond hiGadgets.com's control, but the goods have
already been dispatched from the warehouse and hiGadgets.com
actually incurs costs physically returning packages from Hong Kong or
Shenzhen depots back to our warehouse. Another possible instance where we
may charge restocking fees is where a customer cancels several processing
orders all at the same time.
- Additional charges may be deducted from refunds in cases where goods
have been shipped overseas and are returned for reasons beyond hiGadgets.com's control, and where as a result hiGadgets.com's supplier incurs return shipping charges and China import duties
and taxes, as well as further domestic shipping expenses.
- If the consignee refuses to accept receipt of goods because they have
changed their mind about the purchase, or because they do not accept
paying their own country's import duties and taxes, or for similar
reasons beyond hiGadgets.com' control, hiGadgets.com
will deduct from the refund all of the expenses incurred in returning the
goods to us in China. For this reason it is particularly important for
customers to be aware of import regulations in their own country. It is
the responsibility of the buyer, not hiGadgets.com, to find out
full information about import regulations and taxes in the consignee's
country, in advance of placing a payment for an order.
- In all these cases where returns occur for reasons beyond hiGadgets.com'
control, products must be sent back to hiGadgets.com with their original
package intact and unopened.
How does hiGadgets.com offer refunds to customers for cancelled orders / returned
The following general conditions apply to refunds made by hiGadgets.com:
- Refunds can be made in the form of credit extended by hiGadgets.com against future orders.
- Refunds can also be made using Paypal.
- Paypal refunds will be completed within 7 working days of the
customer's request or the confirmation of faulty goods. In most cases
the refund will actually be completed within 1 working day.
What small print do
customers need to be aware of in relation to refunds for returned
A full refund of the buyer's original item purchase cost can be made in
the case of returned faulty items. This is dependent on the following
a) The customer has communicated with hiGadgets.com about the
possible fault and received a return slip to authorise the goods return.
b) The goods have been received by hiGadgets.com with a
properly completed returns slip.
c) The items have been confirmed by the hiGadgets.com technical
team as faulty, defective, or unacceptable quality.
d) No open Paypal dispute or chargeback exists on the customer's
e) There are no other outstanding bills on the customer's account.
Please note your original shipping fee is not refundable unless items
were wrongly delivered, or as otherwise discussed with the support team.
"Do you have a guarantee
Yes - hiGadgets.com only chooses to stock the very best quality
products from professional China manufacturers. The quality is
All products that arrive in the hiGadgets.com warehouse are
checked for perfect appearance and correct functionality.
Our packing staff check again to make sure that the right accessories are
included and that the electrical / socket adapters are correct for your
(Please note in the case of region-specific items such as PAL / NTSC
TV/Video Color Regions, digital TV, GSM mobile phones etc you are
responsible for ordering the correct units and we will send you exactly
what you order.)
All our products are covered by a 12 MONTH WARRANTY.
* If a problem occurs with a product, we'll support you with advice, and
if necessary give you instructions how to return it to China for a
repair, replacement, or credit towards buying a different model.
* According to our terms and conditions, you need to contact us first if
you have a product issue. We will authorize the return and give you an
RMA (return to manufacturer authorization) tracking number for the case.
Any products returned without prior authorization are liable to
additional handling charges at our discretion.
If you have any difficulties whatsoever with the products, or you are
dissatisfied for whatever reason, you can contact us and we will discuss
the issue in an open, honest way.
We don't believe companies should ignore their customers or try to hide
from problems. We will do our best to deal with your enquiries promptly
We do not offer warranty or support for products not bought from
Exceptions to Warranty
* The user voids the warranty if s/he flashes the firmware of a device,
opens the body in an attempt to fix, or otherwise uses the device in a
way that is not considered normal usage.
* The warranty does not extend to free repair / replacement in cases to
damage to products or wear and tear.
* Batteries have a special condition applied to them due to
impracticability of applying a 12 month rule.
* Projector Lamps have a special condition applied due to the fact that
lifetime depends on hours of use.
* RC Toys are not covered for your breakage and internal rechargeable
batteries are covered by the general battery warranty limitation.